Viewers can send in their comments, where stated, to the ITV Regional news programme (the ‘programme’) by SMS text, email and/or phone, as specified in the programme. Please note it is not possible to end in comments via the website or post.
SMS: Each SMS text message costs 25 pence plus one standard network rate reply message. The total cost will be dependent on your mobile network. You may opt out of receiving any marketing communications from ITV in any bounceback message by adding the word NOINFO after the keyword as specified in the programme.
Phone: Each telephone call costs 10 pence per minute up to a maximum charge of 20 pence from a BT landline. Calls from other networks may be higher and from mobiles will be considerably more.
Where the number to be dialled as stated in the programme is a freephone number, there is no charge for such calls when dialling from a BT landline. However, calls to such freephone numbers from a mobile phone or other networks will cost considerably more dependent on the voter's network.
Please ask permission from the bill payer before dialling and please dial carefully and sensibly. There will be no refunds for the cost of any text or phone calls made or for any misdialled phone numbers, shortcodes or misspelt keywords.
Email: there is no charge for comments via email, subject to the viewer’s internet access charges.
Where the comment lines are opened and closed as specified on the programme phone calls made, or SMS texts and/or emails sent or received outside of these specified times will not be considered for inclusion in the programme, and you may still be charged where applicable. Comment line times are liable to change and ITV may suspend, withdraw or re-set the comment line at its sole discretion at any time.
You may comment as many times as you like, and from anywhere in the United Kingdom.
ITV may modify your comments, or may accept it, or refuse to display your comment at any time in their sole and absolute discretion. Your comments will be moderated for content, and is subject to, but not limited to, the following restrictions and guidelines: You may not submit any comment containing any material or content which is in any way defamatory, obscene, unlawful, harmful, offensive or inappropriate or infringes the rights of a third party or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability. You agree not to send in any comment which advertises or promotes third parties' or your own goods or services including by way of the distribution of "spam". Any such comment will be deemed inappropriate and will not be accepted.
We do not guarantee that your comment will be read-out or posted on the programme despite being received, even if you have received an acknowledgment of sent message from your mobile network provider.
ITV, the producers of the programme and their sub-contractors do not accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, software provider or otherwise which may result in any texts being lost and/or calls not being properly received, heard or recorded.
QUERIES/COMPLAINTS
If you have a query about your phone call, SMS text, or email, you may register your query with the ITV duty office who can be contacted by phone on 0844 88 14150 or by email at dutyoffice@itv.com. You will need to give the following information where relevant:
1. Your Name
2. The telephone number of the phone you called or sent your SMS text from
3. Your email address
4. The IP number of your computer where relevant
5. The time(s) when you sent your text(s), or email(s) or called and experienced problems
6. If possible, your telephone network operator
7. A contact telephone number if different from number 2 above
8. Please confirm the number you have been dialling.
Alternatively, you may send the above required information to itvihelp@itv.com and we will contact you as soon as possible.
“ITV” is ITV Consumer Limited, 200 Gray’s Inn Road, London WC1X 8HF (registered number 2937518)
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