IMPORTANT NOTICE FOR MAC USERS: ITV Local currently does not function correctly with Safari. However, you can easily watch us - and thousands of other Windows Media sites - with Mozilla's free Firefox browser. Click here to download.
Welcome to ITV Local Central. This is a quick guide to get the best out of your viewing experience for our multi-channel community TV service on broadband Internet.
You can now make your own films and watch them alongside all your award winning local ITV programmes – here’s more about how to get involved. Now you’ve selected which ITV region you want to watch you’ll automatically see our latest local news running in a loop on the player.
For the best viewing experience on ITV Local you can watch your chosen film full screen – either double click on the video window or click the full screen icon just beneath your player – to return to the main page simply click your ‘esc’ key.
For further technical tips and troubleshooting please scroll down this page, but first here’s what you can expect to see on the channels. On the left is the list of Channels you can choose to watch. All have a selection of the latest films playing in a loop on the screen, and on the right hand side you can scroll down a list to see what’s available as ‘video on demand’ – simply click and watch!
Local News – click here to watch the latest news bulletins for the region, breaking news, special reports and you can even ‘go local’ and just watch news for where you live.
Weather– click here to watch the latest weather forecasts for the region, special features and breaking weather stories.
Live Cameras – click here to see live views from our webcams.
Short Films – click here to watch great short movies made by local filmmakers.
Documentaries – click here to watch a selection of the very best ITV regional documentaries.
What's On – click here to find events and book tickets online. Everything you need to find out where to go and what to do, plus the latest showbiz news including extended star interviews.
Viewer Videos – click here to watch recently uploaded films made by YOU the viewers.
Send us your videos – click here for our easy Upload service. If you’ve filmed something you think is newsworthy, or made a factual or fictional film based in your community then please send to us at ITV Local – or if you find it easier, you can email it to central@itvlocal.com
You’ll also find handy links for your local Business Finder, Property, Dating, Jobs and Classifieds – everything you need to go local with our team here at ITV Local in the region.
Troubleshooting
We’ve tried to make using ITV Local trouble-free, but as with any new technology there may be problems which need simple adjustment. Here’s a handy list of fixes for some of the problems our viewers have experienced.
If you can’t find a solution, please email us directly at meridian@itvlocal.com and we’ll have a member of our technical staff contact you personally.
Video doesn’t play or I get a grey screen with an error message. Normally when ITV Local starts for the first time the system tests your connection speed to ensure we send our video stream at the right speed for your broadband connection. Sometimes these connection speeds can change and need to be reset manually.
Solution 1 – Click the “Settings” tab which is situated on the top of the right-hand video-items panel (It’s usually next to search). You’ll see a list of speeds ranging from 56kb to 1800kb with a radial button selected, which is your current connection speed. Just select a lower speed, click confirm, until the video starts to work. Please note that ITV Local works best with a broadband service, and only very limited functionality will be available at dialup speeds.
Solution 2 – The ITV Local video player needs Microsoft Windows Media Player version 10 to work correctly. If necessary, up-grade the version on your computer by opening Media Player from your start menu, right-clicking anywhere on the blue bar at the top of Media Player and selecting “Help” then “Check for player updates”.
I have a “Pop-up Blocker” message which is stopping the ITV Local player from loading on my computer.
Our early trial versions of the ITV Local player were susceptible to pop-up blockers and we’ve tried hard to ensure our new version should not give any trouble. However, if you still experience pop-up restrictions, here are a few suggestions.
Solution 1 – allow pop-ups. With MS Internet Explorer, Go to “Tools” on the menus at the top of the browser, and select “pop-up blocker”. Here you can either set IE to allow pop-ups from ITV Local (www.itvlocal.com) or turn off the blocker completely (not recommended). After this your player should work normally.
Solution 2 – check other programmes. If you have Norton, McAfee or any other third-party virus/spy-ware protection on your system they may well include a pop-up blocking function. In most cases these programmes will have a control panel which will allow configuration.
Please refer to your specific supplier’s instruction manual, and set it to allow all pop-ups from www.itvlocal.com
I can’t seem to see the entire ITV Local player on my computer screen.
We have re-designed the ITV Local pages to work best with a computer screen set to an average display size (1024x768).
If you’re not seeing all of the buttons on the page you may need to increase the size of your screen. Solution – increase screen resolution. Go to your Windows desktop, right-click anywhere on the screen, and select the “Properties” tab. Select “Settings” and adjust the “Screen Resolution” slider-bar until it reads 1024 by 768 pixels or higher. Select OK, maximise your page, and you should see the entire ITV Local page.
I’m trying to watch ITV Local at work but there’s no video and there’s a message about a “Firewall” popped up on my computer.
Sometimes corporate IT departments have a policy that restricts video streaming on computers at work to prevent too many viewers overloading the company internet connection.
Solution – speak to your IT department to check whether they would be prepared to lift the firewall restrictions. Please note - Firewalls can stop or slow down the speed of your connection. Configure them to open the relevant ports to enable streaming or contact your IT support.
Video doesn't play and I get the message “this browser requires cookies”. This is a system fault that we are currently investigating. Please clear your cookies (on Internet Explorer: go to the Tools Menu, select Internet Options, and Delete Cookies.)
Please log the fault at central@itvlocal.com so we can track this fault to its source.
ITV Local is a great new innovation and we value any feedback that you may have – please send it to the team at central@itvlocal.com
RSS
Feeds
